Return, Exchange & Refund Policy

At Al Karam Store, we want customers to shop with confidence. This policy explains the conditions for returns, exchanges, and refunds.

1. Return Period

The customer may request a return within 7 days from the date of receiving the order, provided that the product meets the return conditions.

2. Return Conditions

The product must meet all the following conditions:

  • The product must be unused.
  • The product must be in its original condition.
  • The original packaging, seals, labels, and accessories must be intact.
  • The product must not be opened, damaged, sprayed, tested, or used.
  • The customer must provide the invoice or order number.

3. Products Not Eligible for Return or Exchange

For hygiene, safety, and product quality reasons, the following products cannot be returned or exchanged unless there is a manufacturing defect or an error from our side:

  • Perfumes that have been opened or used
  • Perfume oils that have been opened or used
  • Decants or sample-size perfumes that have been prepared or filled for the customer
  • Products with removed seals or damaged packaging
  • Products damaged due to misuse, poor storage, or handling by the customer

4. Exchange Policy

The customer may request an exchange if:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The product received is different from the order.

The customer must contact us within 24 hours of receiving the order and provide clear photos of the product, packaging, invoice, and order number.

5. Damaged or Wrong Products

If the customer receives a damaged or wrong product due to an error from Al Karam Store, we will review the case and provide one of the following solutions:

  • Product replacement
  • Refund
  • Store credit, if accepted by the customer

If the issue is confirmed to be our mistake, Al Karam Store will bear the shipping cost.

6. Return Shipping Fees

If the return is requested because the customer changed their mind, the customer may be responsible for return shipping fees, provided that the product meets the return conditions.

If the return is due to an error from Al Karam Store or a confirmed product defect, Al Karam Store will bear the return shipping cost.

7. Refund Method

After receiving and inspecting the returned product, we will notify the customer whether the return request has been accepted or rejected.

If approved, the refund will be processed through the original payment method or another available method agreed with the customer.

The refund processing time may vary depending on the bank or payment service provider.

8. Rejected Returns

Al Karam Store has the right to reject a return or exchange request if the product does not meet the conditions mentioned in this policy.